Have a question? We are here to answer! Here you will find the most frequently asked questions and an explanation. If you still do not find your question please feel free to contact to us at [email protected] and we will be more than happy to help.
General Order Enquiries
Excluding wooden orders, our turnaround time is 3-7 working days.
We are based in a village called Catterick, North Yorkshire
Yes, please chose this option at checkout. We will message you when your order is ready for collection. Please take into consideration you are collecting from our family home, therefore a time must be arranged prior to collection.
We use Royal mail
Our postal fees are based on weight. These start at £3
No, sadly we do not at this current moment ship internationally
Yes, of course you can. Please fill out the delivery address at checkout. If you would like us to send a message with your order, please write it within the notes section at checkout and we can add that in for you.
We currently take payments via pay pal, bank transfer or card. All the options can be seen at checkout. We no longer accept cash.
Please contact us at [email protected] within 48hrs for us and we will be more than happy to resolve the issue with you.
Please contact us within 48hrs at [email protected].
Do not open or remove any labels or packaging. We can arrange a replacement to be sent. We may ask for proof to support your claim.
Due to products being handmade we do not accept returns or refunds.
Email [email protected]
Face book messenger Emma’s rainbow gifts
If you enter your code at checkout under the section discount code it should automatically apply for you. Some codes handed out have to be used within a valid time frame so do check and if you are unsure please do contact us.
The business name is inspired by my two rainbow children. Both born after a loss. They give me the strength that dreams do come true.
Engraved Orders
In 2019 our daughter had a tragic accident and we almost lost her. We was given the heart breaking news she may be left paralysed if she survived. She defined all odds and was a miracle. Every drawing since we treasured and that is when the engraving side of the business was launched.
Yes, however the more drawings the smaller they will be engraved onto the chosen product.
Yes, not a problem at all, please let me know when you send the drawing what exactly you would like removing.
Yes, these products with a little help from a machine are handmade by ourselves. I love making these.
3-7 working days, however majority go out before this it does depend on the volume of orders we receive.
For best results we recommend drawings on white or cream paper and drawn in black or blue pen. Children often draw spontaneously and use whichever tools they feel the most comfortable with. With this in mind we are able to work with most drawings.
Yes, we can add colour. There is an option to add colour when placing your order. We have found pale colours like peach and yellow are difficult to be picked up. If those colours have been used, we advise you send us a copy of your child’s drawing so we can see if we can work with it prior to ordering.
Yes, When placing your order there is an option you can tick to say you would like colour. If you do not wish to have the colour leave that box un ticked and I will engrave it in standard black
Yes, we absolutely can. Fill out the delivery address at checkout. If you would like us to leave a message in your order from yourselves please fill out the note section at checkout and we will add this to your order.
Pamper Items
No, we out source these as we are busy making handmade engraving and wooden products. However we do test each new supplier to ensure it meets our high standards before offering these to you our customer. We only use family run businesses like ours so by supporting us we can help support them.
Yes, we out source these and ensure we use the best suppliers that use vegan friendly ingredient’s to make their products for us.
No, the E.U. banned any cosmetic product being tested on animals back in 2009. When we find a new supplier we test on our own family to ensure the standard is what we are looking for before selling it to you our customer.
Yes, we are always asking customers which scents they would like us to stock. We love new requests. if you send us an email [email protected] with the scent and product you would like we can try to accommodate this request for you
We ensure all products are wrapped and it is our advice to keep them wrapped until you come to use them. We would advice you store them in a cool, dry place. Sponges can last years if kept this way. Once opened they most be used within 12 months due to them absorbing moisture from the air.
We also offer clamshell tubs to keep your sponge in between uses.
Our sponges come with two sides, an exfoliating side and a softer side. To exfoliate wet the sponge with lukewarm water before use. Gently using the exfoliating side use small, light strokes and rub over your body. Do this for about 30 seconds, and then rinse off with lukewarm water. Never exfoliate if you have open cuts or wounds or if your skin is sun burnt. You can use the softer side of our sponges if sun burnt.
Once you have finished using your sponge, simply leave it to dry and use next time you have a shower / bath. These sponges last up to 4-6 weeks depending on usage. Once all the soap has been used and you are left with a sponge, do not bin. These sponges make the perfect cleaning kit and can be used to clean your home.
Our bath bombs are not suitable for children under 3 years of age
We out source our bath bombs and we only use suppliers that have had their toys CE UKCA certificated in line with the UK regulations.
Disclaimer
Products within this range are inspired by designer fragrances. These fragrances are not made by, endorsed by or in any way connected with any of the brands. We at Emma’s Rainbow have no affiliation with the manufacturer or designer.
Inspired by Fragrances
FEMALE
Aqua – Armani Si
Athena – Olympia Paco Rabanne
Beauty Belle – La Vie Est Belle
Billionairess – Woman’s Creed
Cherub – Angel Mugler
Conscience – Gucci Guilty for Women
Dash – Rush Gucci
Diva – Ari
Ecstasy – Britney Spears Fantasy
Elation – D&G Light blue for Women
Elegance – Chanel N0. 5
Entice – Chanel Allure
Glorious – Soap & Glory
Goddess – Estee Lauder Bronze Goddess
Halo- Good Girl Carolina Herrera
Ice Queen – Snow Fairy
Lightening – Flash Jimmy Choo
Love – Viktor Rolf Flower bomb
Lucky – Chanel Chance
Madam – Chanel Mademoiselle
Millionaire- Lady Millions Paco Rabanne
Oh So Violet – Paco Rabanne Ultraviolet Female
Petal – Marc Jacobs Daisy
Princess – Jimmy Choo Princess
Queen – Ariana Grande Sweet Like Candy
Snuggle – Victoria Secret Warm and Cosy
Space Girl- Alien Mugler
Spirit – Ghost
Statue – Lancome Idole
Twilight Opium – Black opium
Velveteen Rose – Jo Malone Velvet Rose & Oud
Venom – Posion Dior
MENS
Billionaire – Men’s Creed
Bleu – Davidoff Cool Waters
Charm – Joop
Escape – D&G Light Blue for Men
Everlasting – Eternity Calvin Klein
Fierce – Dior Sauvage
Fire – Fahrenheit Dior
Invincible – Invictus Paco Rabanne
Mr Millions – One Million for him
Mystery – Armani Code for Men
Reign – Hugo Boss
Rouge – Baccarat Rouge 540
Safari – Lynx Africa
Seakay – CK Shock
Sin – Gucci Guilty for Men
Temptation – Jean Paul Gaultier for him
UNISEX
Bathtime – Avobath
Blissful – Sanctuary Spa Signarure
Mediterranean – Jo Malone Lime, Basil & Mandarin
Midnight Orchid – Tom Ford Black Orchid
Missing – Tom Ford Lost Cherry
Smokey Vanilla – Tom Ford Tabacco Vanille
White Feather – Dove
Lenor Inspired
Elevate – Lenor Unstoppables Uplift
Moonlight – Lenor Unstoppables Dreams
Sweet Blossom – Lenor Unstoppables Spring
Radiant – Lenor Unstoppables Sun Kiss
Regular / Oil Fragrances
Apple
Berry Blast
Bubblegum
Cinnamon
Citronella
Fruit salad
Lavender
Lemon
Pristine – Dettol
Raspberry
Strawberry
Sweet Skittles
Tooti Fruiti – Sweet
Vanilla
Wax Melts
https://emmasrainbows.co.uk/product-category/home-fragrance/
Remove all packaging and break off a small section of your wax melt bar. Place wax melt in the well of your wax burner. You will get hours of amazing aroma from your wax melt and a little goes a long way. The scent throw will depend on your room size, and how much wax you decide to use, also which burner you use. Please remember to follow the manufactures instructions on your burner. If you use with a tealight burner ensure you use a unscented tealight. Do not move whilst burning, and never leave a burner or candle unattended. Keep out of draughts. Keep out of reach of children and pets.
The best way is to clean your burner when the wax is still hot and at the liquid stage. Use a cotton wool ball to soak up the wax. Be careful not to burn yourself. Dispose of the cotton wool ball in your bin. Than your ready to chose your scent and place wax inside your burner.
Yes we do, we offer a wax melt sample box. Perfect for you to try different scents and they make perfect gifts. Search Wax melt Sample box